Return and Refund Policy
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Last updated: June 23, 2023
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Thank you for shopping at Maréfleur by Essence & Sérénité®.
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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
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Interpretation and Definitions
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Interpretation
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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
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Definitions
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​For the purposes of this Return and Refund Policy:
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Maison Sereine LLC DBA Maréfleur by Essence & Sérénité®â€‹, 100 Summit Dr, Burlington, MA 01803.
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to Maréfleur by Essence & Sérénité®, accessible from www.marefleur.com
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You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Your Order Cancellation Rights
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You are entitled to cancel Your Order within 30 days if your product is defective or damaged.
The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: hello@marefleur.com
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You will get a refund that will be issued in the form of store credit no later than 14 days from the day on which We receive the refund request.
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Conditions for Refund
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In order for the Goods to be eligible for a refund, please make sure that:
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The Goods were purchased in the last 30 days
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To request a refund, please email us at hello@marefleur.com and provide an explanation for your refund request. Please be aware that in order to qualify for a refund, which will be issued as store credit, the product must be defective or damaged
Gifts
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If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a store discount coupon for the value of the gift.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver which will be issued as store credit.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: hello@marefleur.com