Return and Refund Policy

Last updated: March 21, 2022

Thank you for shopping at Maréfleur by Essence & Sérénité.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on Refunds and Returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or the plural.

Definitions

For this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Maison Sereine LLC DBA Essence et Sérénité, 100 Summit Dr, Burlington, MA 01803.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Maréfleur by Essence & Sérénité, accessible from https://essenceetserenite.com/

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
     

 

Your Order Cancellation Rights

You are entitled to cancel Your Regular Priced Order within 30 days without giving any reason for doing so.

The deadline for canceling a Regular Priced Order is up to 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 

To exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

We will provide you with a Store Credit or you may exchange your Regular Priced Order for a Similarly Priced item if

 

Cancellation is made up to 30 days from the day of purchase.

  • Please note that only Regular Priced Goods may be refunded via Store Credit. In addition, Goods on Sale Cannot be refunded. This Exclusion may not apply to You if it is not permitted by applicable law.

  • We will not issue a refund via store credit or permit an Exchange for Lost Delivery if the address provided was Incorrect, however, if your order is still in transit you may directly contact the shipping company to see if they may be able to deliver your order at the correct address.

  • Your store credit has no date of expiration. If you can't find a suitable substitute to use the credit at a given time, we encourage you to return at a later date to check if we have new scented products as store credit cannot be converted into refund cash.

 

 

Returns 

 It is not necessary to return the products once it is damaged, simply contact us to get a refund or credit.

 

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: